FAQ

Have a question?  Maybe your answer is here:

Q1: Who is Knit-On Australia ?

Knit-On Australia provides only the best in Australia’s finest knitwear. Natural, Luxurious Softness & Comfort

100% Australian Owned

100 % Australian Designed

100 % Australian Fibres

Pure Australian Wool, Merino Wool & Cashmere

We promise to provide the latest knitwear trends and technical advances in Australia. Along with affordable prices for both Men & Women.We offer a vast range of yarns and specialise in Australian grown machine washable wool.

Knitworld Australia are committed to supplying high quality garments to fit and exceed our customers expectations. Knitworld Australi carry the “Wool mark” stamp of approval 

through out our store. 

Q2: Do you offer international delivery?

For all shipping outside of Australia, products are sent via "Australia Post - Air Mail Service".

• All international deliveries are usally recieved within 14 business days depending on your location.

• All international shipping is FROM $35.00 

• beside new-Zealand that is from $14.9

 Q3:How long will it take until I receive my order? 

ll shipping within Australia is sent via "Australia Post - Regular Post" for all products.

• All delivery within Australia should be received within 2-5 business days.

• All shipping within Australia is FREE for all orders over $150

Q4:What type of sizing do you use?

Knit-On Australia offers standard sizing. However, some items vary depending on the label, for information regarding the fit of items refer to the descriptions located under the name of each item. Australian & International sizing chart located below.

Q5:How do I find out the materials of the garment?

The materials of each garment are located in the description of each product.

Q6:Can I cancle my order or change it once its been placed? 

​Once your order has been placed, you are no longer able to make any amendments nor cancellations. This also includes billing and shipping details. We also are unable to combine orders.

Q7: Can I return my item?​

All items purchased through www.knitonaustralia.com are able to be returned, providing it adheres to our Returns Conditions listed below. All items must be returned to:

Knit-On Australia

Atten: Returns Department

T63/201 Spencer St Outlets (opposite The coffee club)

Docklands, Melbourne

VIC 3008

Australia

Q8:Returns / Exchange Conditions

• exchanges must be made within 14 days of your estimated delivery date. For international customers, we offer a 30 day return period.

• To ensure the satisfaction of our customers,   knit-On Knitwear Boutique offers an exchange policy for items in brand new condition with a receipt. We do not offer returns, but customers can exchange their purchase for another item of equal or greater value (For extra cost) . Our team is available to assist with any questions or concerns regarding exchanges, ensuring a smooth and hassle-free process

• If you recieve a faulty item, we are happy to offer you an exchange or full refund, with shipping included.

• If you purchase an item and order the wrong size, we are happy to offer an exchange with shipping at your cost.

• Any items in the ‘SALE’ section are not able to be returned or exchanged.

• Items purchased during promotional sale periods will NOT be eligible for a return or exchange.

• Exchange must be received in original condition – unworn, unwashed, with all tags attached.

• We are unable to credit original shipping costs unless the item was faulty or there was a dispatch error by Knit-On To ensure the satisfaction of our customers, Luxe Knitwear Boutique offers an exchange policy for items in brand new condition with a receipt. We do not offer returns, but customers can exchange their purchase for another item of equal or greater value. Our team is available to assist with any questions or concerns regarding exchanges, ensuring a smooth and hassle-free process Australia.

• Exchange are processed within 3-5 business days of receiving your item/s.

• If you purchased your item in the Knit-On Australia Boutique, please refer to our Returns Policy for details.

Q9:How do I contact  Knit-On Australia?

You can contact us with all online enquires via email.

Email: Support@knitonaustralia.com

OR Call: 0414263156