FAQ

Frequently Asked Questions

Q1: Who is Knit-On Australia?

 

Knit-On Australia is a proudly Australian, family-run small business based in Melbourne, owned and operated by husband and wife team Simon and Rachel.

Since 2014, we’ve been curating high-quality knitwear for men and women, focusing on comfort, style, and timeless design.

While we don’t manufacture the garments ourselves, we carefully source each piece to ensure it meets our standards for quality, fit, and feel. Our collection features premium materials including Australian wool, merino wool, and cashmere.

✔ 100% Australian owned

✔ Family-run small business

✔ Premium natural fibres

✔ Designed for comfort and everyday wear


Thank you for supporting our small business — we truly appreciate it.

Q2: Do you offer international shipping?

 

Yes, we ship worldwide using Australia Post Air Mail Service.

  • Estimated delivery: 7–14 business days (depending on location)
  • Shipping rates: From $35 AUD
  • New Zealand shipping: From $14.90 AUD

Q3: How long does delivery take within Australia?

All Australian orders are shipped via Australia Post Standard Delivery.

  • Delivery time: 2–5 business days
  • Free shipping on orders over $150
  • Tracking provided on all orders

Q4: What sizing do you use?

We use standard Australian sizing. However, sizing may vary slightly between brands.


We recommend:

Checking the product description for fit details

  • Using our sizing chart
  • Contacting us if you need help choosing the right size

 

 

 

Q5: How can I check the material of a garment?

 

The material of each garment is listed in the product description on the product page.

 

 

 

Q6: Can I change or cancel my order?

Once an order has been placed, we are unable to make changes or cancellations, including shipping or billing details.

We recommend checking your order carefully before completing your purchase.

Q7: Can I return or exchange my item?

Yes — we offer a 30-Day Risk-Free Trial so you can shop with confidence.

If your item doesn’t fit or you don’t love it, you can return or exchange it within 30 days of delivery.

Returns & Exchanges Policy

 

✔ Exchanges

  • Available for a different size or item
  • Return shipping for exchanges is at the customer’s cost
  • Items must be unworn, unwashed, with all tags attached

✔ Returns

  • Accepted within 30 days of delivery
  • Refunds are issued minus original shipping costs
  • Items must be in original condition with tags attached

 

 

⚠️ Important Notes

 

  • Sale items may be eligible for exchange only
  • Original shipping costs are non-refundable (unless item is faulty)
  • Returns and exchanges are processed within 3–5 business days


 

 

 

Where do I send returns?

 

Please send all returns to:

Knit-On Australia — Returns Department

📍 520 Bourke Street, Melbourne VIC 3000

📍 79 Glen Eira Rd, Ripponlea VIC 3185


Q8: What if my item is faulty?

 

 

 

All items are carefully inspected before dispatch. However, if you receive a faulty item, you are entitled to a full refund or replacement.

Please contact us within 7 days of receiving your order at:

📧 Support@knitonaustralia.com

Include your order number, a description of the issue, and photos if possible.


 

 

Q9: How can I contact Knit-On Australia?

 

We’re here to help!

📧 Email: Support@knitonaustralia.com

📞 Phone: 0402 136 689 (Simon)