FAQ

Have a question?  Maybe your answer is here:

Q1: Who is Knit-On Australia ?

Knit-On Australia is a husband and wife–run small business, proudly based in Melbourne and sharing our love for quality knitwear since 2014. For over 11 years, we’ve been curating a collection of timeless knitwear for both men and women — carefully selecting pieces we know people truly love.

While we don’t knit the garments ourselves, we take pride in sourcing stylish, comfortable, and well-made knitwear that feels just right. Every item we offer is chosen with care, reflecting our commitment to quality, comfort, and our customers.

We offer worldwide online shopping, with free shipping across Australia.

we provides only the best in Australia’s finest knitwear. Natural, Luxurious Softness & Comfort

100% Australian Owned

100 % Australian Designed

100 % Australian Fibres

Pure Australian Wool, Merino Wool & Cashmere

We promise to provide the latest knitwear trends and technical advances in Australia. Along with affordable prices for both Men & Women.We offer a vast range of yarns and specialise in Australian grown machine washable wool.

Knit-On Australia are committed to supplying high quality garments to fit and exceed our customers expectations. Knitworld Australi carry the “Wool mark” stamp of approval 

through out our store. 

Thanks for supporting our small business — we’re so glad you’re here

Q2: Do you offer international delivery?

For all shipping outside of Australia, products are sent via "Australia Post - Air Mail Service".

• All international deliveries are usally recieved within 14 business days depending on your location.

• All international shipping is FROM $35.00 

• beside new-Zealand that is FROM $14.9

 Q3:How long will it take until I receive my order? 

ll shipping within Australia is sent via "Australia Post - Regular Post" for all products.

• All delivery within Australia should be received within 2-5 business days.

• All shipping within Australia is FREE for all orders over $150

Q4:What type of sizing do you use?

Knit-On Australia offers standard sizing. However, some items vary depending on the label, for information regarding the fit of items refer to the descriptions located under the name of each item. Australian & International sizing chart located below.

Q5:How do I find out the materials of the garment?

The materials of each garment are located in the description of each product.

Q6:Can I cancle my order or change it once its been placed? 

Once your order has been placed, you are no longer able to make any amendments nor cancellations. This also includes billing and shipping details. We also are unable to combine orders.

Q7: Can I return my item?

All items purchased through www.knitonaustralia.com are able to be returned, providing it adheres to our Returns Conditions listed below. once returned, we can provide you with exchange item or store credit with no limit of time to use 

All items must be returned to :

Knit-On Australia

Atten: Returns Department

Two locations:
📍520 Bourke Street Melbourne 3000

📍79 Glen Eira Rd Ripponlea 3185

Q8:Returns / Exchange Conditions

• exchanges must be made within 14 days of your estimated delivery date. For international customers, we offer a 30 day return period.

• To ensure the satisfaction of our customers,   knit-On Knitwear Boutique offers an exchange policy for items in brand new condition with a receipt. We do not offer returns, but customers can exchange their purchase for another item of equal or greater value (For extra cost) . Our team is available to assist with any questions or concerns regarding exchanges, ensuring a smooth and hassle-free process

• If you purchase an item and order the wrong size, we are happy to offer an exchange with shipping at your cost.

• Any items in the ‘SALE’ section are not able to be exchanged.

• Items purchased during promotional sale periods will NOT be eligible for an exchange.

• Exchange must be received in original condition – unworn, unwashed, with all tags attached.

• We are unable to credit original shipping costs unless the item was faulty or there was a dispatch error by Knit-On To ensure the satisfaction of our customers, Knit-On  offers an exchange policy for items in brand new condition with a receipt. We do not offer returns, but customers can exchange their purchase for another item of equal or greater value. Our team is available to assist with any questions or concerns regarding exchanges, ensuring a smooth and hassle-free process Australia.

• Exchange are processed within 3-5 business days of receiving your item/s.

• If you purchased your item in the Knit-On Australia Boutique, please refer to our Returns Policy for details.

Q9:How do I contact  Knit-On Australia?

You can contact us with all online enquires via email.

Email: Support@knitonaustralia.com

OR Call: 0414263156