RETURN AND EXCHANGE POLICY

Returns & Exchanges — 30 Day Exchange Guarantee

Try it at home. If the fit isn’t quite right, we’re happy to help with an exchange.

Comfort comes first — shop with confidence.

Our Policy

We offer exchanges within 30 days of delivery to ensure you’re happy with your purchase.

✔ Exchanges

Exchanges are available for a different size or item
Shipping costs for exchanges are the customer’s responsibility
Items must be returned in original condition (unworn, unwashed, with tags attached)
Exchanges must be requested within 30 days of delivery

⚠️ Important Notes

We do not offer refunds or returns under any circumstances. This includes, but is not limited to, change of mind, incorrect choice, sizing issues, or personal preference.
All sales are final. We do not provide refunds to the original payment method.
Sale items are final sale and cannot be exchanged.
Items purchased during promotional periods may not be eligible for exchange.
Exchanges are processed within 3 business days of receiving your item.

Faulty Items

All items are carefully inspected before dispatch. However, if your item arrives faulty, you are entitled to a replacement or store credit.

Please contact us within 7 days of receiving your order at:

Support@knitonaustralia.com

Please include:

Item added to your cart