RETURN AND EXCHANGE POLICY

Returns & Exchanges — 30 Day Risk-Free Trial

Try it at home. If it doesn’t fit right or you don’t love it, you can return or exchange it — easy.

Zero risk. Total comfort.

Our Policy

We offer returns and exchanges within 30 days of delivery to ensure you’re completely confident in your purchase

✔ Exchanges

  • Exchanges are available for a different size or item
  • Return shipping for exchanges is at the customer’s cost
  • Items must be in original condition (unworn, unwashed, with tags attached)

✔ Returns

  • Returns are accepted within 30 days of delivery
  • Refunds will be issued minus original shipping costs
  • Items must be in original condition (unworn, unwashed, with tags attached)

⚠️ Important Notes

  • Sale items are final sale and cannot be returned or exchanged
  • Items purchased during promotional periods may not be eligible for return or exchange
  • Original shipping costs are non-refundable unless the item is faulty
  • Returns and exchanges are processed within 3 business days of receiving your item

Faulty Items

All items are carefully inspected before dispatch. However, if your item is faulty, you are entitled to a full refund or replacement.

Please contact us within 7 days of receiving your order at:

Support@knitonaustralia.com

Include:

  • Your order number
  • Description of the fault
  • Photos if possible